What does DataMap's IT managed service cover?

Administration of Coupa and your ERP, user access and provisioning, integration monitoring and maintenance, release testing, and coordination with the software vendors.

How does this relate to DataMap's other managed services?

It shares the production support desk and managed integration operations, and adds day-to-day administration, access, and release ownership for the systems themselves.

Do you have to have implemented our systems?

No. We take over systems other firms implemented, usually starting with a health check of the configuration and integrations.

Managed operations

Your business systems, administered and kept current

DataMap acts as the IT team for your finance and procurement systems. We administer Coupa and your ERP, manage users and access, keep the integrations running, and test each vendor release before it reaches production.

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IT managed services

Business systems need an owner in IT

Coupa, the ERP, and the integrations between them each come with admin work, releases, and access to manage. In many IT teams that work sits between infrastructure and the business, and nobody owns it. We take it on.

Administer

Configuration and access, managed day to day

We handle user provisioning and role changes, configuration requests, and periodic access reviews across Coupa and your ERP, and log every change.

User provisioning and roles
Configuration change requests
Access reviews

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Integrate

Integrations monitored and maintained

Your integrations run under our managed integration operations, with monitoring, error triage, and small changes handled on the same desk.

Integration monitoring
Error triage and fixes
Small changes without a new project

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Release

Vendor releases tested before they land

We track Coupa, ERP, and iPaaS releases, regression-test what each one touches, and work with the vendor when something breaks.

Release tracking
Regression testing
Vendor ticket coordination

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Also included

One ticket queue for business systems
User provisioning from Active Directory
Escalation to DataMap architects

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FAQ

Frequently asked questions

More services

Often combined with

Release & testing

Testing Services

SIT/UAT management, release regression testing, and war-room support at go-live.

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Managed operations

Managed Integration Operations

Boomi and Workato operations run by DataMap so platform releases don't become your integration backlog.

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Optimization

Optimization & Release Support

Continuous optimization and upgrade support for a live instance, covering the work that never gets its own project.

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Let's talk about your systems

Tell us whether you're mid-implementation, past go-live, or planning ahead, and we'll scope the right starting point.

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